Knowledge management case studies

Telling Stories to Capture Lessons Learned British Council - the use of narrative techniques in workshops to capture lessons learned. Other Examples Throughout our resources, especially the articles and presentations , you will find short abstracts and references to many other cases. Here are some examples: Hoffman La Roche - by considering the knowledge needed to prepare clinical trials documentation for the approval authorities have contributed to faster time to market for new drugs.

NEC - when this Japanese electronics company articulated its core knowledge base, it helped redefine the company's mission as 'computers and communications', markets in which it has shown continuing success. Dow Chemical - by auditing its intellectual property that was in its patent portfolio it generated significant additional revenues through licensing and other agreements.

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Skandia - in the late s this Swedish based insurance company developed methods to measure it intellectual capital the knowledge in its people and processes ; this focus by its senior managers helped it grow from a small regional company to number five in the world in its market segment.

Steelcase - this office products supplier used ethnography techniques to find how people working in offices interacted; as a result they put the lessons learned into practice in designing office environments that increased productivity through an appropriate mix of 'caves and commons' workspaces. The approach was formed in response to a restructuring of its upstream business from a centralized structure into smaller, more geographically dispersed units.

Central to the knowledge strategy are business change group-wide initiatives.

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Secondly, a continued focus on the management of knowledge across the individuals and teams — known as Organisational Learning. To gain all the advantages of their scope and scale by integrating technical, scientific, and commercial knowledge deeply and rapidly across the global enterprise. Choi, B. An empirical investigation of KM styles and their effect on corporate performance. Chu, K. Beginning a journey of knowledge management in a secondary school.

Case Studies in Knowledge Management by Academic Conferences and publishing International - Issuu

Journal of Knowledge Management , 20 2 , — Cohen, L. Research methods in education 2nd ed. London: Routledge. Education Commission Review of education system: Reform proposals. Hong Kong: The Author. Progress report on the education reform 4. Eisenhardt, K. Theory building from cases: Opportunities and challenges. Academic of Management Journal , 56 1 , 25— Fullan, M.

PerfectLearn Knowledge Management World War 2 (History) Case Study

The role of leadership in promotion of knowledge management in schools. Gammelgaard, J. The knowledge retrieval matrix: Codification and personification as separate strategies.

Journal of Knowledge Management , 9 4 , — Gupta, A. Use of collaborative technologies and knowledge sharing in co-located and distributed teams: Towards the h knowledge factory. The Journal of Strategic Information Systems , 18 3 , — Hansen, M. Harvard Business Review , 77 2 , — Hassan, S. The relationships among critical success factors of knowledge management, innovation and organizational performance: A conceptual framework. Holsapple, C. Knowledge chain activity classes: Impacts on competitiveness and the importance of technology support.

International Journal of Knowledge Management , 3 3 , 26— Huang, C. Understanding knowledge management system usage antecedents: An integration of social cognitive theory and task technology fit.

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Information and Management , 45 6 , — Huang, X. Forum of Greater Pearl River Delta , 3 , 14— Jordan, J. Long Range Planning , 30 3 , — Kahn, K. Sales forecasting as a knowledge management process. The Journal of Business Forecasting , 19 4 , 19— Kiu, C. TaxoFolk: A hybrid taxonomy-folksonomy classification for enhanced knowledge navigation. Kock, N. F, Jr.

Learning and process improvement in knowledge organizations: A critical analysis of four contemporary myths. The Learning Organization , 3 1 , 31— Kumar, J.

Knowledge management in three financial organisations: a case study

Balancing knowledge strategy: Codification and personalization during product development. Journal of Knowledge Management , 15 1 , — Lakshman, C.

Organizational knowledge leadership: A grounded theory approach. Leadership and Organizational Developmental Journal , 28 1 , 51—